Terms of service

General Terms and Conditions and Customer Information

Version: 15/06/2026

I. General Terms and Conditions
§ 1 Basic Provisions

(1) The following terms and conditions apply to contracts that you conclude with us as the provider (Fonteino OÜ) via the website www.fonteno.shop. Unless otherwise agreed, the inclusion of any terms and conditions used by you is hereby expressly rejected.

(2) A consumer within the meaning of the following provisions is any natural person who enters into a legal transaction for purposes that predominantly cannot be attributed to their commercial or independent professional activity. An entrepreneur is any natural or legal person, or a partnership with legal capacity, who acts in the exercise of their independent professional or commercial activity when concluding a legal transaction.

§ 2 Conclusion of the Contract

(1) The subject matter of the contract is the sale of goods.

(2) By placing a respective product on our website, we already submit a binding offer to conclude a contract via the online shopping cart system under the conditions specified in the product description.

(3) The contract is concluded through the online shopping cart system as follows:

The goods intended for purchase are placed in the "Shopping Cart". You can access the "Shopping Cart" at any time via the corresponding button in the navigation bar and make changes there at any time.

After clicking the "Checkout" or "Proceed to Order" button (or a similarly designated button) and entering your personal data as well as the payment and shipping conditions, the order details will finally be displayed to you as an order summary.

If you use an instant payment system (e.g., PayPal (Express/Plus/Checkout), Amazon Pay, Sofort) as your payment method, you will either be directed to the order summary page in our online shop or redirected to the website of the provider of the instant payment system.

If you are redirected to the respective instant payment system, you make the appropriate selection or enter your data there. Finally, the order details will be displayed to you as an order summary either on the website of the instant payment provider or after you have been redirected back to our online shop.

Before submitting the order, you have the opportunity to review the information in the order summary again, change it (including by using the "back" function of your internet browser), or cancel the order.

By submitting the order via the corresponding button ("Order with obligation to pay", "Buy" / "Buy Now", "Place Paid Order", "Pay" / "Pay Now", or similar wording), you legally declare acceptance of the offer, thereby concluding the contract.

(4) Your requests for the preparation of an offer are non-binding. We will provide you with a binding offer in text form (e.g., by email), which you may accept within 5 days (unless a different period is specified in the respective offer).

(5) The processing of the order and the transmission of all information required in connection with the conclusion of the contract are carried out partly automatically by email. You must therefore ensure that the email address you have provided to us is correct, that the receipt of emails is technically guaranteed, and in particular that it is not prevented by spam filters.

§ 3 Special Provisions Regarding Offered Payment Methods

(1) Payment via "PayPal" / "PayPal Checkout"

If you select a payment method offered through "PayPal" / "PayPal Checkout", payment processing is carried out via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A. (22–24 Boulevard Royal, L-2449 Luxembourg; "PayPal").

The individual payment methods available through PayPal are displayed under a correspondingly designated button on our website and during the online ordering process. For payment processing, PayPal may use additional payment services; if special payment conditions apply, you will be informed of these separately.

Further information about PayPal can be found at:
https://www.paypal.com/de/webapps/mpp/ua/legalhub-full

(2) Payment via "Shopify Payments"

If you select a payment method offered through "Shopify Payments", the Shopify Payments service provided by Shopify International Limited (2nd Floor Victoria Buildings, 1-2 Haddington Road, Dublin 4, D04 XN32, Ireland), payment processing is carried out through the payment service provider Stripe Payments Europe, Ltd. (1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland; "Stripe").

The individual payment methods available through Shopify Payments are displayed under a correspondingly designated button on our website and during the online ordering process. Stripe may use additional payment services for payment processing; where special payment terms apply, you will be informed of these separately.

Further information about Shopify Payments can be found at:
https://www.shopify.com/de/legal/terms-payments/de

§ 4 Performance of Services for Vouchers (Voucher Terms and Conditions)

(1) Unless otherwise stated in the offer or on the voucher, we are the issuer of the voucher. Our name and address can be found in the contact details provided in the legal notice (Imprint).

(2) Purchased vouchers entitle you, during their validity period, to redeem the credit represented by the voucher with us. Vouchers may only be redeemed in our online shop at www.fonteno.shop or, where specified, in our physical retail store. The service description and redemption conditions applicable at the time of purchase of the voucher shall apply.

(3) The validity period of the voucher is 3 years from the date of purchase until the end of the respective calendar year, unless a different validity period is specified in the relevant offer.

(4) Redemption of a voucher requires full payment of the purchase price of the voucher. The voucher must be redeemed during the electronic ordering process on our website by entering the voucher code into the designated input field. Subsequent offsetting is excluded. Any remaining balance will remain on the voucher and may be used for future orders.

(5) Only one voucher may be redeemed per order.

(6) After the withdrawal period has expired or the consumer’s right of withdrawal has lapsed, no refund or exchange will be granted. Cash payment or partial cash payment of voucher amounts is not possible. No interest shall accrue on voucher balances.

If the statutory right of withdrawal is exercised for goods or services paid for using a voucher, the voucher amount included in the purchase price will be credited exclusively in the form of a voucher. Unless otherwise specified, the validity period of the credited voucher corresponds to the validity period of the voucher originally used for the order.

(7) The transfer or assignment of the voucher to another person is permitted.

§ 5 Right of Retention, Retention of Title

(1) You may only exercise a right of retention insofar as it relates to claims arising from the same contractual relationship.

(2) The goods remain our property until the purchase price has been paid in full.

(3) If you are an entrepreneur, the following shall additionally apply:

a) We retain title to the goods until all claims arising from the ongoing business relationship have been settled in full. Prior to the transfer of ownership of the goods subject to retention of title, pledging or assignment by way of security is not permitted.

b) You may resell the goods in the ordinary course of business. In this case, you hereby assign to us all claims arising from the resale in the amount of the invoice value, and we accept this assignment. You remain authorized to collect the claim. However, if you fail to properly meet your payment obligations, we reserve the right to collect the claim ourselves.

c) In the event that the goods subject to retention of title are combined or mixed with other goods, we shall acquire co-ownership of the new item in proportion to the invoice value of the retained goods relative to the other processed items at the time of processing.

d) We undertake to release the securities to which we are entitled at your request to the extent that the realizable value of our securities exceeds the claim to be secured by more than 10%. The selection of the securities to be released shall be at our discretion.

§ 6 Warranty

(1) The statutory warranty rights for defects shall apply.

(2) As a consumer, you are requested to inspect the goods immediately upon delivery for completeness, obvious defects, and transport damage, and to notify us and the carrier of any complaints as soon as possible. Failure to do so shall not affect your statutory warranty rights.

(3) If a characteristic of the goods deviates from the objective requirements, the deviation shall only be deemed agreed if you were informed of it by us before submitting your contractual declaration and the deviation was expressly and separately agreed between the contracting parties.

(4) If you are an entrepreneur, the following shall apply in deviation from the above warranty provisions:

a) Only our own specifications and the manufacturer's product description shall be deemed agreed as the quality of the goods; other advertising, public statements, and representations made by the manufacturer shall not be considered agreed characteristics.

b) In the event of defects, we shall provide warranty service, at our discretion, either by repair or replacement delivery. If the rectification of defects fails, you may, at your discretion, demand a reduction in price or withdraw from the contract. Rectification shall be deemed to have failed after the second unsuccessful attempt unless otherwise indicated by the nature of the goods, the defect, or other circumstances. In the case of repair, we shall not be required to bear the increased costs resulting from transporting the goods to a location other than the place of performance, unless such transport corresponds to the intended use of the goods.

c) The warranty period shall be one year from delivery of the goods. This reduction of the limitation period shall not apply:

  • To damages attributable to us arising from injury to life, body, or health caused by negligence, or to other damages caused intentionally or through gross negligence;

  • Where we have fraudulently concealed a defect or assumed a guarantee for the quality of the item;

  • For items that have been used for a building in accordance with their customary use and have caused the defectiveness of the building;

  • For statutory recourse claims that you may have against us in connection with defect rights.

d) You must inspect the goods immediately after delivery, insofar as this is feasible in the ordinary course of business, and notify us of obvious defects, incorrect deliveries, and quantity discrepancies without undue delay, and no later than five business days after delivery, in text form (e.g., by email to shop@fonteno.shop). Defects that are not identifiable during a proper inspection must be reported to us without undue delay, and no later than five business days after their discovery, in text form. If the inspection or notification is not carried out in due time, the goods shall be deemed approved with regard to the defect concerned. This shall not apply if we have fraudulently concealed the defect. For merchants, Sections 377 and 381 (2) of the German Commercial Code (HGB) remain unaffected.

e) In the case of paints, varnishes, and other coating materials, you are required to verify the suitability of the goods for their intended purpose by conducting a test application before beginning full-scale processing (in particular, a sample application on the substrate to be coated under the intended processing conditions). If you fail to perform such a test application, warranty claims for defects that would have been identifiable through proper testing shall be excluded. This shall not apply if we have fraudulently concealed the defect or assumed a guarantee for the quality of the goods.

§ 7 Applicable Law, Place of Performance, Jurisdiction

(1) German law shall apply. For consumers, this choice of law shall only apply insofar as it does not deprive them of the protection afforded by mandatory provisions of the law of the country in which they have their habitual residence (principle of favorability).

(2) The place of performance for all services arising from our business relationship and the place of jurisdiction shall be our registered office, provided that you are not a consumer but a merchant, a legal entity under public law, or a special fund under public law. The same applies if you do not have a general place of jurisdiction in Germany or the EU, or if your place of residence or habitual residence is unknown at the time legal proceedings are initiated. The right to bring proceedings before another court having statutory jurisdiction shall remain unaffected.

(3) The provisions of the United Nations Convention on Contracts for the International Sale of Goods (CISG) shall expressly not apply.

II. Customer Information

  1. Identity of the Seller

Fonteino OÜ
Harju maakond, Lasnamäe linnaosa, Betooni tn 7
EE-13816 Tallinn
Estonia

Phone: +49 (0) 6461 9265411
Email: shop@fonteno.shop

We are neither willing nor obliged to participate in dispute resolution proceedings before consumer arbitration boards.

  1. Information on the Conclusion of the Contract

The technical steps leading to the conclusion of the contract, the conclusion of the contract itself, and the correction options are governed by the provisions under “Conclusion of the Contract” in our General Terms and Conditions (Part I).

  1. Contract Language and Storage of Contract Text

3.1. The contract language is German.

3.2. We do not store the complete contract text. Before submitting an order through the online shopping cart system, the contract data can be printed using the browser's print function or saved electronically. After receipt of the order, the order data, the legally required information for distance-selling contracts, and these General Terms and Conditions will be sent to you again by email.

3.3. For quotation requests outside the online shopping cart system, you will receive all contract data as part of a binding offer in text form, for example by email, which you may print or save electronically.

  1. Essential Characteristics of the Goods or Services

The essential characteristics of the goods and/or services can be found in the respective offer.

  1. Prices and Payment Terms

5.1. The prices and shipping costs stated in the respective offers are total prices. They include all price components, including all applicable taxes.

5.2. Any shipping costs incurred are not included in the purchase price. They can be viewed via a correspondingly designated button on our website or in the respective offer, are shown separately during the ordering process, and must be borne by you in addition, unless free shipping has been promised.

5.3. Any costs incurred for the transfer of funds (bank transfer fees or exchange rate fees charged by financial institutions) shall be borne by you in cases where delivery is made to an EU Member State but payment was initiated outside the European Union.

5.4. The payment methods available to you are displayed under a correspondingly designated button on our website or in the respective offer.

5.5. Unless otherwise specified for the individual payment methods, payment claims arising from the concluded contract are due immediately.

  1. Delivery Conditions

6.1. The delivery conditions, delivery dates, and any existing delivery restrictions can be found under a correspondingly designated button on our website or in the respective offer.

6.2. If you are a consumer, the law provides that the risk of accidental loss or accidental deterioration of the sold goods during shipment passes to you only upon delivery of the goods, regardless of whether the shipment is insured or uninsured. This does not apply if you have independently commissioned a transport company or another person designated to carry out the shipment who was not named by the entrepreneur.

If you are an entrepreneur, delivery and shipment shall be made at your risk.

  1. Statutory Liability for Defects

Liability for defects is governed by the provisions under “Warranty” in our General Terms and Conditions (Part I).